1. Term of Service (ToS)
Valid: 16.06.2025.

1.1. The present Terms of Service (ToS) apply to all deliveries between hereinafter referred to as Seller, and the Buyer (Consumer).

1.2. For the purposes of these Terms and Conditions, a consumer is any natural person over the age of 18 who enters into a legal transaction that is predominantly not for commercial or self-employed purposes.

1.3. The Payment Processor and the Supplier are not covered by these Term of Service Conditions.

1.4. By using the Website, you as a user confirm that you have read, understood and accept these ToS and agree to be bound by them. The language of this agreement is English. If you do not agree to all of the terms and conditions, you are expressly prohibited from further use of the Website and must cease using it immediately. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page regularly for any changes. Your continued use of or access to the site following the posting of changes constitutes acceptance of those changes.

1.6. The Website may only be used by persons over the age of 18. Therefore, persons under the age of 18 are strictly prohibited from accessing or registering on the Website. Age confirmation:

Our webshop has introduced an age verification process, whereby you can only visit the website if you enter your age.

1.7. ToS form an integral part of the Contract. The Contract and ToS are drawn up in English. The Contract will be concluded in English.

1.8. The Seller may change or amend wording of ToS. This provision is without prejudice to the rights and obligations arising during the period of effectiveness of ToS previous wording.

1.9. By browsing the webshop and placing an order, you acknowledge and agree to be bound by the disclaimer of liability of the site.

2. PRICES
2.1. The prices shown in the webshop are gross prices, include taxes, are indicative, subject to change, please check the website for changes.

3. CONTRACTUAL PARTNERS
3.1. All contracts concluded with the Seller are subject to these ToS.

3.2. For the purposes of these Terms and Conditions, a consumer is any natural person over the age of 18 who enters into a legal transaction that is predominantly not for commercial or self-employed purposes. The Consumer declares and acknowledges that he/she has the legal capacity to conclude the contract and that the information provided by him/her is accurate and correct.

3.3. The Buyer acknowledges that the User Account may not be available continuously, especially due to the necessary maintenance of the Seller's hardware and software equipment or the necessary maintenance of third-party hardware and software.

4. CONCLUSION OF CONTRACT
4.1. The buyer can submit the offer via an online order form integrated in the seller's online shop (https://www.puffnet.net). After adding the selected goods to the virtual shopping cart and completing the electronic ordering process, the buyer clicks on the button to close the ordering process and submits a legally binding contractual offer for the goods in the cart. And the same confirmed that he/she is at least 18 years old.

4.2. The presentation of products in the online shop does not constitute a legally binding offer, only an invitation to place an order You can view the actual goods offered on our product pages. The main characteristics of the goods are given in the item description.

4.3. We publish the essential characteristics of our products, we try to keep them up to date, but manufacturers reserve the right to change the label, composition, appearance of the product without notice due to continuous improvements. Therefore, the data and images published on this website are for information and illustration purposes only. However, we always try to provide the composition, description and images that correspond to the latest data.

4.4. By clicking on the [order in shopping cart/at cost] button, you are placing a binding order for the goods listed on the order page. The customer's offer is accepted by https://www.puffnet.net by sending the order confirmation by e-mail ("acceptance of contract by actual performance"). The Seller is entitled to reject the order without giving any reason. If an order contains several items, the contract shall be concluded only for the items expressly indicated in the order confirmation.

4.5. Contracting on https://puffnet.net is based on long distance and foreign business law.

4.6. The text of the contract (or order) is not saved by the Seller and cannot (technically) be retrieved or displayed after the order process is completed.

4.7. The prices of our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.

We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

5. RETURN POLICY
5.1. If you are a consumer (i.e. a natural person who places an order for a purpose that cannot be attributed to your commercial or professional activity), you have the right of withdrawal in accordance with the law 14 days. May not withdraw from a purchase Contract:
g) for the supply of goods in sealed packaging which the consumer unsealed after delivery and which are not suitable for return due to hygienic reasons.

5.2. If you, as the consumer, exercise your right of withdrawal under point 5.1, you will have to bear the regular costs of returning the goods.

5.3. For the others, the right of withdrawal is governed by the rules set out in detail below.

5.3.1. Consequences of withdrawal If you withdraw from this contract, we will pay you all payments we have received from you, including delivery charges (excluding any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method. by us), without delay and in any case no later than fourteen days from the date on which we receive notice of withdrawal from the contract. We will use the same payment method for this refund as you used for the original transaction, unless we have expressly agreed otherwise with you; in no circumstances will we charge a fee for this refund. We may refuse a refund until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

5.3.2. You will return the goods to us immediately, but in any event no later than fourteen days from the date on which you notify us of your withdrawal from this contract. We will refund the value of your purchase to the bank account you have provided within 14 days of receipt of the goods. This deadline must be respected.

5.3.3. Due to the nature of the products we sell and for hygiene reasons, we can only take back unopened products. To exercise your right of withdrawal, you must contact us. E-mail: info@puffnet.net 

Return address: Puffnet.net Slovensko, 943 01 Sturovo, Svätého Štefana 10. 


6. DELIVERY FEES
6.1. Prices are based on the costs at the time of the offer. If the costs change by the time the Buyer places an order, the Seller is entitled to adjust the prices accordingly. The applicable binding prices are available on the Company's website at https://www.puffnet.net/. Sale prices do not include shipping and any packaging costs. All shipping costs are to be borne by the buyer. By placing an order, the buyer expressly accepts the terms and conditions of shipping.

6.2. Shipping costs: shipping costs vary by country, these costs are detailed on the shipping and payment / shopping cart page.

6.3. Free shipping: subject to purchase amount - shipping varies by country, free shipping amounts are detailed on the shipping and payment / cart page.

7. SHIPPING
7.1. Unless otherwise agreed, delivery will be made to the delivery address provided by the Consumer. Depending on the country, delivery is made by different delivery service providers. The Customer shall bear any other public charges. If delivery to the Buyer is not possible because the Buyer cannot be found at the delivery address provided by the Buyer, despite the Buyer having been informed of the delivery date within a reasonable period of time or the delivery address having been incorrectly provided, the Buyer shall bear the costs of the failed delivery. Delivery shall be made from the warehouse where the place of delivery is located.

7.2. Delivery time is 1-5 working days. Other delivery times are indicated on the product basket page. In case of force majeure due to delivery and service delays, the Seller will not be represented. Force majeure cases entitle us to postpone the delivery for the duration of the impediment and a reasonable start time, or to withdraw from the contract in whole or in part due to the part not yet delivered. Strikes, natural disasters, wars, blockades, export and import bans and other sovereign interventions are equivalent to force majeure, whether they occur at the Seller's premises or at the Seller's supplier's premises. We must notify Buyer immediately if a force majeure event occurs that prevents imminent delivery. By using the Website, you acknowledge and agree that the products and information contained on the Website are not intended for distribution or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or would cause us to be subject to registration in such jurisdiction or country, therefore, when providing a shipping address, they do so on their own initiative and are solely responsible for compliance with applicable local laws.

7.3. WARNING!

The customer has 1 possibility to modify an order placed on the same day, as follows:

A valid order, confirmed by our system, can be recorded and executed until 11:00 a.m. on the basis of a request for modification sent by telephone or e-mail to our customer service. Requests for modifications received after 11:00 a.m. can only be considered for the next delivery day, so if an order and a request for modification are received between 11:00 a.m. and 1:00 p.m., we can only deliver the product(s) in the next day's delivery method, i.e. the order will be delayed by one day.

If several valid orders are received from the same user between 13:00 and 07:00, the product(s) will be shipped as a separate package (Please note that the shipping fee will be doubled!)

8. PURCHASES AND PAYMENT

8.1. The customer may choose an alternative payment method (cash on delivery, bank transfer, bankcard). Payment methods offered by third-party payment service providers may be subject to their terms and conditions and privacy statements. If a payment service provider is chosen, the customer will be taken to the website of the selected payment service provider, where the payment will be made. Payments by the client are considered to have been made only once they have been received on the company's account.

In case of cash on delivery, the fee will be paid upon receipt of the parcel by cash or credit card payment at the courier. In case of an order not received, cash on delivery payment is not possible. In such a case, please pay the purchase price by bank transfer in advance.

8.2. In case of bank transfer advance payment, we will provide our bank details in the order confirmation and deliver the goods after receiving the payment.

8.3. The Seller retains title to all goods until the purchase price has been paid in full, including any additional charges and interest on late payment. The assertion of the reservation of title shall not constitute a withdrawal from the contract unless expressly stated. The Seller shall be entitled to charge the costs incurred for transport and handling on return of the goods.

8.4. Payment costs: the costs of some payment methods vary from country to country, these costs are detailed on the shipping and payment / shopping cart page.

9. RETENTION OF OWNERSHIP
9.1. The goods remain the property of the Seller until full payment.

10. WARRANTY

10.1. Guarantee for consumers The Seller guarantees that the purchased product is free from defects at the time of delivery. If the defects are minor, the buyer has no right of withdrawal. The products sold on the webshop comply with the legislation in force and the commercial practices of the manufacturers and are covered by an appropriate guarantee. Original, from a controlled source, in packaging approved by the manufacturer.

10.2. Please check disposable products for functionality on receipt of the parcel.

10.3. You have 48 hours from receipt to report a fault. Disposable products cannot be repaired or tested for functionality. Disposable products can only be used once if they are unable to be tested within 48 hours due to a manufacturing defect.
In the event of a fault or warranty claim, please send an order number, a description of the fault and a short video to info@puffnet.net.
In case of confirmation of the fault, the customer has the option to choose a replacement product.

10.4. The warranty is expressly limited to the products distributed and does not cover damage caused by the product or other object.

11. DISPUTE RESOLUTION

11.1. The law of the Slovensko Republic applies to all legal relations between the parties, with the exception of the laws on the international purchase of movable property. For consumers, this choice of law applies only if the protection granted is not withdrawn by the mandatory provisions of the law of the state of the consumer's habitual residence.

11.2. Alternative: the EU Commission has set up an online platform to settle disputes online. The Commission has set up an online platform for the online sale of goods. For more information, please visit the following link:

http://ec.europa.eu/consumers/odrOnline dispute resolution | European Commission (europa.eu)

We are neither willing nor obliged to participate in consumer arbitration.

13. MISCELLANEOUS

13.1. The Consumer/User agrees that these ToS shall not be construed against puffnet.net, as they have been drafted and agreed in writing by puffnet.net. You, as the Consumer/User, hereby waive any defense based on the electronic form of these ToSs and the parties' failure to sign these ToSs.

13.2. All elements and parts of this website are protected by copyright under copyright law.

13.3. Seller's contact details: E-Mail adress: info@puffnet.net

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Sample form for withdrawal from Contract in accordance with applicable legal regulation:

Notice of withdrawal from Contract

- Addressee:

e-mail address:

- Let me inform you that I withdraw from the Contract on purchase of these goods (*)/on provision of these services (*)

- Order date (*)/Delivery date (*)

- Name and surname of Buyer

- Buyer’s address

- Buyer’s signature (only if this form is sent as paper document)

- Date

(*) Delete as appropriate or fill in data.